Calm technology

The most potentially interesting, challenging, and profound change implied by the ubiquitous computing (UC) era is a focus on calm. If computers are everywhere they better stay out of the way, and that means designing them so that the people being shared by the computers remain serene and in control. Calmness is a new challenge that UC brings to computing. When computers are used behind closed doors by experts, calmness is relevant to only a few. Computers for personal use have focused on the excitement of interaction. But when computers are all around, so that we want to compute while doing something else and have more time to be more fully human, we must radically rethink the goals, context and technology of the computer and all the other technology crowding into our lives. Calmness is a fundamental challenge for all technological design of the next fifty years. The rest of this paper opens a dialogue about the design of calm technology.

Designs that encalm and inform meet two human needs not usually met together. Information technology is more often the enemy of calm. Pagers, cellphones, news-services, the World Wide Web, email, TV, and radio bombard us frenetically. Can we really look to technology itself for a solution?

But some technology does lead to true calm and comfort. There is no less technology involved in a comfortable pair of shoes, in a fine writing pen, or in delivering the New York Times on a Sunday morning, than in a home PC. Why is one often enraging, the others frequently encalming? We believe the difference is in how they engage our attention. Calm technology engages both the center and the periphery of our attention, and in fact moves back and forth between the two.

~ Mark Weiser and John Seely Brown from,

Calm technology is designed to be unobtrusive and blend in with daily life. The opposite is technology that is distracting and disruptive, creating agitation and stress.

Calm technology

Never before have I seen, nor imagined, the adjective calm associated with technology. It never occurred to me to question where technology falls on a spectrum of calming to agitating. Mark my words: Calm technology is going to get mentioned by me going forward.