Just listening

It’s easy to get lost in the moment when another is speaking. So many things can spring to mind as our thoughts race to keep up with, and perhaps even to get ahead of, the speaker’s thinking. It seems so clearly truly that in order to have any chance to affect this other person, we have to get to the part where I get to start talking… But truly, step one is always to first be able to listen.

There is good reason to believe that high-quality listening can constructively influence a person’s attitudes about controversial issues. My previous work on listening suggests that when speakers experience high-quality listening, their attitudes often become less extreme and less prejudiced. Attitudes can also become more complex.

~ Guy Itzchakov from, https://psyche.co/ideas/why-listening-well-can-make-disagreements-less-damaging

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Simply listening—good, active listening—can have a real effect on the speaker.

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This may figure in

Aeon has been one of the better things I’ve recently found scattered upon the Internet. It’s not new; It’s new to me. One of my super-powers isn’t actually a super-power. It’s a piece of software that I wrote. Take a look at Aeon and imagine if, somehow, every day you were offered a couple of these essays to consider. Most of them I pass. But some of them…

For those with more serious loss, the decline of one sense often strengthens others. Watch anyone who has had hearing problems for a while and it’s obvious that they are listening differently. They listen with the whole of themselves, bodies turned towards the speaker, drinking in cues. They don’t hear so much as inhale, taking in everything from the expression in the other person’s eyes to the story told by their hands. At a sign language class or a deaf pub night, people — British people, even — will be listening and communicating with everything they have: gesture, expression, if necessary grabbing the other person and physically manhandling them into understanding.

~ Bella Bathurst from, https://aeon.co/essays/listening-is-a-pleasure-a-balm-and-an-art-time-to-tune-in

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I have always had poor hearing. If you’re a certain age, you’ll remember lining up to go into your school library, where someone gave you headphones and told you to raise your hand when you heard each tone. I didn’t have to raise my hand much, so, yay? /sarcasm Over the years I realized that I was compensating in other ways. Lip-reading being the most obvious. It wasn’t as good as Ye Ol’ Ears, but it worked. Somewhat. Eventually I got hearing aids and that’s another anecdote for another day.

Those who know me best, laugh derisively when I say, “People tell me I’m an amazing listener.” No really. A lot of people tell me that. And after reading that essay, I’m left wondering if having really poor hearing for most of my life, might be the secret to my listening.

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Acceptance

The results of fully listening are profound and couldn’t be more relevant today in times of immense distractions and a world constantly in a rush: Others feel accepted.

They feel heard. They take their own words more seriously. By thinking out loud, they are discovering their own words and, by that, their own true selves.

~ Klaus Motoki Tonn from, https://www.linkedin.com/pulse/listening-act-hospitality-time-think-klaus-motoki-tonn

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This article touches on a number of different things which are interesting about conversation. I was surprised to realize that despite its having several great quotes from famous authors, this bit from Tonn was the part I kept returning to. It’s just deposited quietly in the middle of the whole thing which made it all the more delightful to discover; if I’d only skimmed I’d surely have missed it.

Let’s be fair: In today’s world, no one actually listens and every thing is intentionally distracting as it clamors for our attention. That makes what should be the “simple” act of listening into something profound. I’ve encountered the effect Tonn’s highlighting many times. The more I listen, the more each guest seems to be on a journey of self-discovery. The more I implicitly promise not to interrupt them, the more confident becomes their self-exploration. And it’s made all the more special by their not expecting it.

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Interior stability

To listen is very hard, because it asks of us so much interior stability that we no longer need to prove ourselves by speeches, arguments, statements or declarations. True listeners no longer have an inner need to make their presence known. They are free to receive, welcome, to accept.

~ Henri Nouwen

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Generous listening

Generous listening is powered by curiosity, a virtue we can invite and nurture in ourselves to render it instinctive. It involves a kind of vulnerability— a willingness to be surprised, to let go of assumptions and take in ambiguity. The listener wants to understand the humanity behind the words of the other, and patiently summons one’s own best self and one’s own best words and questions.

~ Krista Tippett from, https://fs.blog/2017/01/krista-tippett-listening-questions/

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I haven’t [yet] read her book, but I’m in total agreement with this statement.

I’ve had several conversations where I’ve had, literally, no clue where we were going to go. If I try to worry about that… if I try to think ahead to come up with a destination… it never works out well. The urge to do that comes from my fear of being heard as a silly idiot; I’m the host, I should know how this is going to work out. But each time I manage to rise above that fear, good things happen. Sometimes even great things.

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Being a listener

It feels different to be a true listener. You fall into a different brain state—calmer, because you have no stray thoughts blooming in your head—but intensely alert to what the other person is saying. You lose track of time because you are actively following the point the other person has brought up, trying to comprehend what she means and if it relates to other points she’s brought up. Your brain may jump to conclusions, but you’re continually recognizing when that happens, letting it go, and getting a better grip on what the speaker really intends to communicate.

~ Indi Young from, https://alistapart.com/article/a-new-way-to-listen/

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This agrees with my experience conducting interviews for the podcast. I’ve now spent several hundred hours intentionally practicing listening. I’ve learned a lot of different things in the process of interviewing and creating a podcast, but what I’ve learned about listening has proven by far the most valuable. Learning how to listen changes every interaction with another person.

Occasionally I wonder if I can sort out some small set of actionable advice from my experience thus far. I haven’t been able to yet, and I think it’s because the act of being able to objectively review your interactions is necessary. It’s one thing to have a conversation, but when it’s recorded and you can return later to review what you said, and what you thought you heard, that’s mind-altering.

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