It’s easy to get lost in the moment when another is speaking. So many things can spring to mind as our thoughts race to keep up with, and perhaps even to get ahead of, the speaker’s thinking. It seems so clearly truly that in order to have any chance to affect this other person, we have to get to the part where I get to start talking… But truly, step one is always to first be able to listen.

There is good reason to believe that high-quality listening can constructively influence a person’s attitudes about controversial issues. My previous work on listening suggests that when speakers experience high-quality listening, their attitudes often become less extreme and less prejudiced. Attitudes can also become more complex.

~ Guy Itzchakov from, https://psyche.co/ideas/why-listening-well-can-make-disagreements-less-damaging

Simply listening—good, active listening—can have a real effect on the speaker.

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