Let’s re-read the statement: “This supports the idea to take humans out of the loop (because they are unreliable and inefficient) and replace them with automated processes.”…which are designed by humans, who are assumed to be unrelia…oh, wait.
~ John Allspaw from, http://www.kitchensoap.com/2012/09/21/a-mature-role-for-automation-part-i/
I’m totally onboard with his thinking.
ɕ