It’s been said by a number of smart people that DevOps is largely founded in an organization’s skillful collaboration and communication, and the culture that results. I agree with that idea, and I also think that it’s one of the reasons why the term DevOps is sometimes difficult to explain, because these are ‘soft’ skills we’re talking about. These aren’t things you can graph or alert on, they only manifest in the resulting product and environment.

~ John Allspaw from, DevOps

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